FAQ about service from HAICHANG OPTOTECH

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FAQ about our service

- HAICHANG OPTOTECH is one of the leading LED lighting and LED display manufacturers and exporters in China. We started our business since 2008. We own over 8,000 square meters factory in Shenzhen, China with over 300 skilled workers and the factory is under ISO9001 certified management. We’ve accumulated a lot of LED lighting manufacturing experiences during past few years. We are keeping innovating and improving in every possible aspect. Most importantly, we stand firmly behind the LED products we supply and we cherish the partnership with our customers. 

How to order samples from HAICHANG OPTOTECH?
- The way to process sample order is: we will issue Proforma Invoice (P/I) immediately after receiving buyer's order request, buyer confirm that all the details on the P/I are correct, then pay according to the payment term on the P/I, then we will send out samples in 7-10 days after we received payment.

Does HAICHANG OPTOTECH accept small order?
- Yes, HAICHANG OPTOTECH accept small orders.

What is HAICHANG OPTOTECH’s free sample policy
- New customers have to buy sample. However, we do provide some free samples for some old customers.

- For small order (less than US$1000) or sample order, please pay us via Papal or Western Union. If pay via Papal, customer needs to shoulder the 4% handling fee charged by Papal.
- For large orders, we would like to recommend T/T: 40% as deposit, 60% balance before shipment. Please send us the bank slip once the payment is done, so we can track the money and arrange production to save time.

Is it safe to buy LED light from HAICHANG OPTOTECH?
- HAICHANG OPTOTECH has been existing in LED market since 2008 with numerous customers in Europe, North America, etc.. Our company was legally registered in Hong Kong in July 7th, 2008 under HK company law. All our products have minimum 2-year warranty. 

Lead time?
- Lead time for large orders (volume orders) is 15-20 days after receiving deposit; lead time for sample orders is 8-10 days after we received full payment.

How long can I get samples?
- Usually buyers will receive samples in 12-15 days (8-10 days for production, 4 days to ship the samples by UPS/DHL/FedEx/EMS)

Does HAICHANG OPTOTECH accept OEM orders?
- Yes. We have 5 years OEM experience in LED bulbs, LED tubes, LED down lights, LED strips, etc.. 

How to ship your order?
- Usually we ship small order by international courier such as DHL/FedEx/UPS/China EMS. 
- Usually we ship large orders by sea or air cargo. Usually, the ocean shipment will spend more days than by air. We will check against our own forwarder and quote the cheapest shipping cost to customer for them to check and compare against their forwarder, then customer will decide which forwarder to go. The customs clearance paperwork and procedures will be handled by the forwarder. Haichang Optotech will do the best to assist the forwarder.

How to track your order during shipment?
- For small order shipped by international courier (UPS/DHL/FedEx/EMS), HAICHANG OPTOTECH will send you tracking No. after samples went out, you can check the order status on courier's website. 
- For Large orders shipped by sea, you can check with the shipping forwarder. 

LED Light Manufacturing Co., Ltd.

Tel: 86-28-87564796
Email: [email protected]
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