Warranty Policy
1. This warranty policy is valid for all LED lighting products manufactured by HAICHANG OPTOTECH CO., LIMITED (“HAICHANG OPTOTECH” in short).
2. HAICHANG OPTOTECH product has Minimumly 2-year warranty from the date of shipment from HAICHANG OPTOTECH factory - some products have 3-year or even 5-year warranty period, product failure within this period caused by defective material and/or workmanship will be automatically repaired or replaced free of charge to the customer. The customer is requested to provide necessary information and evidences (photo, video, condition of use, etc.) to prove that the product is defective due to defective material or workmanship, otherwise, the customer is requested to send the defective product back to HAICHANG OPTOTECH. After got the evidences or returned product from the customer, HAICHANG OPTOTECH shall carry out correspondent testing/evaluation over the claimed product within 2 working days. If the product is proved to be defective due to material or workmanship, we shall automatically repair or replace the defective product free of charge immediately.
3. Normal degradation of LED light output over time is excluded from warranty claims.
4. Package loss, breakage or product damage during shipment is excluded from warranty claims. Therefore, we recommend our customers to buy related shipping insurance to cover such possible loss, breakage or damage during shipment.
5. Damage of the products due to inappropriate or negligent handling is excluded from warranty claims.
6. Freight, handling, insurance charges for sending defective products back to HAICHANG OPTOTECH shall be paid by the customer, while freight, handling, insurance charges for sending the repaired/replaced product back to customer will be paid by HAICHANG OPTOTECH. The customer needs to confirm with HAICHANG OPTOTECH before ship the defective product back. Also, the customer needs to prepare corresponding documents requested by HAICHANG OPTOTECH (such as Invoice, Packing list, etc.) for China custom clear use. HAICHANG OPTOTECH has the right to reject any unconfirmed product-return.